TUH-38062 – JEANNE & TIA STOUT-ONSTINE
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| ETHAN ALLEN | TERESA | 6022693728 | teresa.swift@ethanallen.com, veronica.diaz@ethanallen.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 558C932197 | JEANNE & TIA STOUT-ONSTINE | (602) 300-5510, (480) 503-0708 | jeanne.tia@cox.net |
| ADDRESS |
|---|
| 3229 E Impala Ave Mesa, AZ 85204 |
| SERVICE REPAIR DESCRIPTION |
|---|
| ADJUST AND SECURE SPRING DECKS ON SECTIONAL, SEE IF CLIPS ARE BROKEN, SECURE WHERE NEEDED. CUSTOMER STATES THAT THE FRAME IS BULGING. ADVISE IF PARTS ARE NEEDED. PICK UP AND REPLACE SEAT AND BACK INSERTS WITH CASINGS ON SOFA. PARTS AT ETHAN ALLEN WAREHOUSE |
| REPORT |
|---|
| Opened bottom of unit to find that there were no issues with the springs or the frame, but with the padding. Opened kick panel to smooth padding and closed all panels. Removed and replaced all cushions. New cushions fit tight together and may cause the fabric to bunch again after use. All issues resolved, job complete. |
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Left messages
Job activated. Reached out to customer
10/29 left messages
Service scheduled 11/7 for an arrival time between 9:00 am and 11:00 am.
Customer requested a later arrival time on 11/7 scheduled for an arrival time between 3:00 pm and 5:00 pm.
Customer reached out to reschedule, they have COVID.
Service rescheduled for 11/21 for an arrival time between 10:00 am and 12:00 pm.
Reached out to customer to reschedule. Service is now scheduled for 11/27 for an arrival time between 12:00 pm and 2:00 pm.
Report uploaded
On a follow up call with the customer, they stated: “The technician was great. We will see if this solves the problem. We will contact Ethan Allen if we continue to have issues.”