TUH-38257 – SAKEENAH MCCULLOUGH
Date Activated: 12/5/24
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| AMERICAN LEATHER | BEATRICE | askbeatrice@americanleather.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 100719 | SAKEENAH MCCULLOUGH | (510) 352-1175, (510) 290-5011 | sakeenah.mcc@gmail.com |
| ADDRESS |
|---|
| 74 Euclid Ave, San Leandro, CA 94577 |
| SERVICE REPAIR DESCRIPTION |
|---|
| INSTALL LEFT AND RIGHT HINGES ON SLEEPER SOFA. MAKE SURE UNIT IS OPENING AND CLOSING PROPERLY AFTER REPAIR. PART AT LOCATION. |
| REPORT |
|---|
| Leg folding mechanism is the issue. It seems to be bent, as shown in pics. Only received side folding mechanisms. Replaced parts but problem persists. Also threaded inserts on are missing on one of the center spring and one bolt on the left side mechanism was cross thread previously, so when we removed it the threaded insert fell out as well. Put unit back together. |
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Job Activated
Service scheduled 1/8 for an arrival time between 10:00 am and 12:00 pm. We are working on providing an earlier date for them and will provide updates accordingly.
PLEASE CANCEL WORK ORDER PER CONSUMER
Reached out to customer and moved service to an earlier date: 12/23 for an arrival time between 2:00 pm and 4:00 pm.
Let customer know that we are confirming dates to reroute 2 technicians for service. We will provide an update soon.
Service scheduled 1/10 for an arrival time between 10:00 am and 12:00 pm.
Left messages and emailed to reschedule. One of the technicians routed this morning has had a family emergency. We are trying to reroute other technicians to the customer and will provide an update soon.
Left messages and emailed to reschedule. One of the technicians routed for tomorrow morning has had a family emergency. We are trying to reroute other technicians to the customer and will provide an update soon.
1/14 left messages
Service scheduled 1/16 for an arrival time between 10:00 am and 12:00 pm.
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