TUH-38236 – KATHY AND DON KINDLE
Date Activated: 12/2/24
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| AMERICAN LEATHER | DENICE | 8663937443 | denice.dismang@americanleather.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 100661 | KATHY AND DON KINDLE | (469) 583-1983 |
| ADDRESS |
|---|
| 8916 ARTISIAN WAY SARASOTA, FL 34240 |
| SERVICE REPAIR DESCRIPTION |
|---|
| ADJUST AND SECURE CHAIR, IT IS MAKING NOISE WHEN IN USE. SECURE WHERE NEEDED. ADVISE IF PARTS ARE NEEDED. |
| REPORT |
|---|
| Adjusted and secure chair. Tightened all bolts and mechanism. Lubricated moving parts. This resolved the noise. Issue resolved, job complete. Additionally, the customer noted they are having an issue with the seat cushion. |
| —————————————————————————— Leave reply in comments below: |
Job activated. Reached out to customer
Service scheduled 1/2 for an arrival time between 10:00 am and 12:00 pm.
Customer is requesting for service to be scheduled for an earlier date. Can you please reach out and see if there is an earlier date to get service done? Thank you
Hi Denice. This is our earliest date as of now. We are working to open up some more options and will provide an update once we have earlier dates available.
Left messages offering earlier date.
Rescheduled service for an earlier date. Service scheduled 12/18 for an arrival time between 10:00 am and 12:00 pm.
Report Uploaded
On a customer follow up call, the customer noted: They are happy with the technician and repair, but there are additional items that they need taken care of.
Hello Alissa, did the customer explain what the other issues are that need to be addressed? I see in the report notes there is an issue with the seat cushion. Were there other issues?
Following up to question above. Were there other issues to be addressed?
Hi Denice. The customer noted that he felt as if the seat cushion was “caving in”, and that he was expecting the seat to be replaced. Replacing the seat core with a thicker/firmer core should resolve this.