TUH-38219 – KATHY AND BRUCE RAYE
Date Activated: 11/25/24
COMPANY | CONTACT | PHONE | |
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AMERICAN LEATHER | BEATRICE | (972) 296-9599 | beatrice@americanleather.com |
SVO PURCHASE ORDER | CUSTOMER | CELL | |
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100597 | KATHY AND BRUCE RAYE | 408-529-8367 |
ADDRESS |
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2957 AULLIN DRIVE SAN JOSE, CA 95125 |
SERVICE REPAIR DESCRIPTION |
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ADJUST AND SECURE LEATHER RECLINER, IT IS NOT RECLINING. SECURE WHERE NEEDED. INSPECT FUNCTION OF UNIT. ADVISE IF PARTS ARE NEEDED. |

REPORT |
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Adjusted and secured leather recliner. Found that the mechanism was bent and has a broken clip. The mechanism will need to be replaced to resolve. |





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Job activated. Reached out to customer
11/29 Left messages.
12/3 Reached out to customer. We are confirming dates for them and will provide an update soon.
12/9 Left messages
Service scheduled 1/10 for an arrival time between 11:00 am and 1:00 pm.
Customer asked to change arrival time on 1/10 to between 10:00 am and 12:00 pm.
Left messages to reschedule, we are waiting to hear back.
Service scheduled 1/21 for an arrival time between 10:00 am and 12:00 pm.
Service scheduled 1/16 for an arrival time between 2:00 pm and 4:00 pm.
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