TUH-38189 – JULIE NICOLSON
Date Activated: 11/18/24
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| NATUZZI | IRIS | 877-437-1114 | customercarenca@natuzzi.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| #2024-037694 | JULIE NICOLSON | 954-303-9191 | jujensa@aol.com |
| ADDRESS |
|---|
| 17515 Colebrook Cir Lakewood Ranch, FL 34202 |
| SERVICE REPAIR DESCRIPTION |
|---|
| CORRECT MISSING THREAD ON CHAIR. USE A HIDDEN STITCH, MAKE SURE THREAD DOES NOT SHOW. INSPECT CUT IN MATERIAL. ADVISE IF PARTS ARE NEEDED. |
| REPORT |
|---|
| Adjusted material on chair. Back panel has a tear. Back panel will need replaced to resolve. Stitching is a machine stitch and would be resolved with back panel replacement. |
| —————————————————————————— Leave reply in comments below: |
Job activated. Reached out to customer
Left messages
Service scheduled 12/5 for an arrival time between 10:00 am and 12:00 pm.
Reached out to customer to reschedule. We will provide an update soon.
12/5 Left messages
12/10 Left messages
12/11 Left message
Service scheduled 1/6 for an arrival time between 2:00 pm and 4:00 pm.
Reached out to customer to reschedule—technician routed to them was in an accident this morning en route to another service. We are confirming new dates and will provide an update soon.
Left message 1/10
Service scheduled 2/11 for an arrival time between 2:00 pm and 4:00 pm.
Left messages to reschedule, the technician routed to them has COVID.
Service scheduled 2/21 for an arrival time between 2:00 pm and 4:00 pm.
Let customer know we need to reschedule service for tomorrow. We will provide a new date soon.
Service scheduled 3/10 for an arrival time between 10:00 am and 12:00 pm.
Left messages to reschedule service. Waiting to hear back if the date provided to reschedule works for her.
Service scheduled 3/15 for an arrival time between 10:00 am and 12:00 pm.