TUH-38154 – CONSTANCE HANSON
Date Activated: 11/12/24
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| NATUZZI | MINDY | 877-437-1114 | customercarenca@natuzzi.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 2024-032044 | CONSTANCE HANSON | 214-223-1864 | kh1985@att.net |
| ADDRESS |
|---|
| 15824 Bent Rose Way, Fort Worth TX 76177 |
| SERVICE REPAIR DESCRIPTION |
|---|
| Change fills on 3 seat sofa new armrest cushions , seat cushion cores and lumbar cushions. Add additional fill if needed, bonded dacron. |
| REPORT |
|---|
| Arrived on site and began disassembly. Customer stopped me and said that it is too much work to be done and said to put the unit back together and that she wants a replacement instead. Customer advised that Natuzzi has already agreed to replace the piece. |
| —————————————————————————— Leave reply in comments below: |
Job activated. Reached out to customer
Called Connie and confirmed her parts. We are working on some dates with her and will provide an update as soon as possible.
Service scheduled 11/22 for an arrival time between 10:00 am and 12:00 pm.
Report uploaded
On a follow up call with the customer, they stated that the tech was nice and that Natuzzi has already agreed to replace the sofa.