TUH-37998 – PATTY CLARK
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| BASSETT | THERON | 678-731-9706 | trbowlin@bassettfurniture.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 09112536251, 09112535933 | PATTY CLARK | (916) 276-5247 | clarkp.home@gmail.com |
| ADDRESS |
|---|
| 3180 Vista de Madera, Lincoln, CA 95648 |
| SERVICE REPAIR DESCRIPTION |
|---|
| INSPECT AND ADJUST 2 BEDS, MAKE SURE UNITS ARE ASSEMBLED CORRECTLY. SEE ASSEMBLY INSTRUCTIONS. MAKE SURE THERE ARE NO GAPS, MAKE SURE MAKE SURE SLATS ARE SITTING ON THE SLAT BEARER ON SIDE RAILS. MAKE SURE SWIVEL CHAIR IS LUBRICATED, BRING CLEAR LUBRICANT WITH YOU. |
| REPORT |
|---|
| Bed frames had manufacturing defects. Threaded inserts for footboards and headboards were set at the wrong distances. Remedied issue by drilling new holes in the corner brackets at the correct location. Footboard inserts were 5/8” off on each side, headboards were 3/8” off on each side. Beds are squared up with center supports installed. Swivel chair mechanism was also a manufacturing issue, set too far to one side causing rubbing against frame. Removed screws and reattached in proper location. Chair is working as intended. Issues resolved, job complete. |
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Service scheduled 11/6 for an arrival time between 5:00 pm and 7:00 pm.
Called customer and left messages to reschedule
Service scheduled 11/27 for an arrival time between 3:00 pm and 5:00 pm.
Reached out to customer to reschedule. We are waiting to hear back.
Reached out to customer to let them know we are working on dates. We will provide an update soon.
Left messages
12/4 Left messages
We are confirming a date with the customer and will provide an update soon.
12/6 Left message
Emailed customer.
Reached out to customer to let them know we are still working to confirm service dates prior to their move in date. We will provide an update soon.
Service scheduled 1/8 for an arrival time between 10:00 am and 12:00 pm.
1/7 Left messages to reschedule.
Left messages and emailed providing dates for next week. We are waiting to hear back.
Service scheduled 1/15 for an arrival time between 11:00 am and 1:00 pm.
Report Uplaoded
We tried reaching out to the customer for a follow up, but we were unable to reach them. We made sure to leave messages.