TUH-37806 – BRETT COOK
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| AMERICAN LEATHER | ANDRES | 1-866-393-7443 | agutierrez@americanleather.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| Work Order #: COOK | BRETT COOK | 865-567-1237, 413-530-6688 |
| ADDRESS |
|---|
| 342 E 67TH ST. APT 14A NEW YORK, NY-10065 |
| SERVICE REPAIR DESCRIPTION |
|---|
| INSTALL LIFT MECHANISM ON SLEEPER SOFA. NEW LIFT MECHANISM AT LOCATION. ADJUST MIDDLE BED SECTION, IT IS NOT LEVEL. TWO PERSON REPAIR |
| REPORT |
|---|
| Arrived on site and found there to be no lift/mechanism – only the support wood that goes under the mattress sections. Attempted to replace wood support, however new wood piece sent did not match the existing piece as there was a difference in the holes for the hardware to mount, and they did not line up. See photos. The support wood panel and mechanism are needed to resolve the issue. |
| —————————————————————————— Leave reply in comments below: |
Job activated. Sent customer the link for scheduling
Called and spoke with customer to confirm their availability
scheduled for 10/11 12pm-2pm
Your updates are greatly appreciated! Thank you.
Service scheduled 11/15 for an arrival time between 11:00 am and 1:00 pm.
Reached out to customer to reschedule, we are working on new dates for them and will provide an update as soon as possible.
Left message
Service scheduled 12/3 for an arrival time between 3:00 pm and 5:00 pm.
Hello Traci,
Please make sure Technician arrives this time, otherwise end consumer would be really upset after a second cancellation.
Thank you.
Report Uploaded