TUH-37790 – DIANA & CHARLES RINK
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| BASSETT | EDIN | tech2@bassettfurniture.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 14022555169 | DIANA & CHARLES RINK | 858 866-6521 | 1charlesrink@gmail.com |
| ADDRESS |
|---|
| 3131 PROSPECTOR WAY WICKENBURG, AZ 85390 |
| SERVICE REPAIR DESCRIPTION |
|---|
| ADJUST AND ALIGN MOTION RECLINER. LSF SIDE MAKES LOUD BUZZING NOISE WHEN RECLINING AND HEADREST DOESN’T WORK. |
| REPORT |
|---|
| Loosened where wire was tied off to and reconnected wire for backrest/headrest. Tested unit – headrest is now working as intended. Inspected noise and found the cause of the noise was the fabric rubbing between the seat and arm. Tightened seat panel, smoothed arm padding and Tightened fabric. Tested unit after adjustments, unit is no longer making sound. Issues resolved, job complete. |
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CLIENT REACHED OUT TO THE BASSETT FURNITURE STORE ASKING FOR AN EXPIDITED TECH VISIT. STORE ADVISED THAT WOULDN’T BE SOMETHING WE COULD PROMISE BUT WOULD ASK TUH. PLEASE LET CLIENT KNOW IF A SOONER VISIT IS AVAILABLE.
Job activated. Sent customer the link for scheduling
Service scheduled 9/26 for an arrival time between 10:00 am and 12:00 pm.
Client has confirmed that 9/26 at 10am-12pm is a good date and time for them.
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On a customer follow up call, the customer noted: They are happy with the repair and the technician did a great job