TUH-37669 – PAMELA COWART
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| FIDELITONE | HEATHER | fmservice@fidelitone.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 341012677116 | PAMELA COWART | 803-237-3379 | PAMELA.COWART@OUTLOOK.COM |
| ADDRESS |
|---|
| 10 Fay Jones Lane Black Mountain, NC 28711 |
| SERVICE REPAIR DESCRIPTION |
|---|
| CORRECT PULL IN SEAM ON UPHOLSTERED BED. SPOT CLEAN DARK SMUDGE |
| REPORT |
|---|
| —————————————————————————— Leave reply in comments below: |
Reached out to customer and provided link for scheduling
Re-sent scheduling link.
Will you please try calling the customer for scheduling?
Good morning! Our client is reaching out again asking for this customer to be called and a service date scheduled. Please reach out via phone as soon as possible. Thank you!
Left voicemail and text message for customer asking to confirm 9/6 1-3 timeslot. Waiting for confirmation.
Customer confirmed date and time 9/6 1-3 pm.
Tech had medical emergency. Reached out to customer to reschedule and sent new scheduling link
Please reach out to the customer for scheduling via phone. The client was under the impression the tech was a no show//I have updated the notes per the portal entry above. Thank you!
Per the client, the customer will be available Dates client will be available are 9/13, 9/20-10/2. if one of those dates are possible.
Emailed customer, waiting to hear back.
Please reach out via phone and advise. Our client is getting escalated. Thank you!
Hello, please continue to call and email this customer. Our client is escalated and this needs to be taken care of as soon as possible.
Scheduled 10/01/2024
Arrival time window 12:00pm to 2:00pm
Hello, the customer is stating they have now received and email advising them this was cancelled. Could you shed some light on this? Is it cancelled or still on for 10/1?
Reached out to customer and changed scheduled date to 10/2 for an arrival time between 12:00 pm and 2:00 pm.
Left messages to reschedule.
Left messages.
Service scheduled 10/11 for an arrival time between 3:00 pm and 5:00 pm.
Did this service take place on 10/11/24? Please provide an update! Thank you!
Left messages
10/24 left messages
Service scheduled 11/14 for an arrival time between 10:00 am and 12:00 pm.
Customer reached out to reschedule. They have had a death in their family.
Please reach out to the customer to see if they are wanting to reschedule. Thank you!
Service scheduled 12/20 for an arrival time between 12:00 pm and 2:00 pm (Customers are traveling until 12/19)
Left messages and emailed to reschedule.
Please try reaching out to the customer for scheduling of this service again as soon as possible. Thank you!
Reached out to customer to schedule service, waiting to hear back.
Service scheduled 1/16 for an arrival time between 10:00 am and 12:00 pm.
Please advise if this service took place.
Did this service take place? We need to get this request closed ASAP due to age. Thank you!
We Need This Tech Report ASAP!!! Due to Aging, this HAS to be closed in our system!