TUH-38194 – JUDY & KENNY DEVAULT
Date Activated: 11/19/24
| COMPANY | CONTACT | PHONE | |
|---|---|---|---|
| ETHAN ALLEN | JAMES | 610.321.9820 ext. 110 | james.armstrong@ethanallen.com |
| SVO PURCHASE ORDER | CUSTOMER | CELL | |
|---|---|---|---|
| 108D039895 | JUDY & KENNY DEVAULT | 301 475-0444 | JUDYNKENNY@MD.METROCASTNET |
| ADDRESS |
|---|
| 43670 Deer Run Ct Leonardtown, MD 20650 |
| SERVICE REPAIR DESCRIPTION |
|---|
| ADJUST AND SECURE RECLINING SOFA, PIECES ARE NOT LEVEL. HEIGHT IS DIFFERENT BETWEEN EACH PIECE. ADJUST MECHANISM WHERE NEEDED. IF ISSUE CANNOT BE RESOLVED, TAKE PHOTOS WITH MEASUREMENTS. |
| REPORT |
|---|
| Adjusted and secured reclining sofa. Made sure unit was level and opening and closing as intended. Job complete. The customer noted they were happy with the way the unit was functioning but then stated that there is a noise they wanted checked out. Set up to send tech back out to inspect noise, but customer advised that the piece is being replaced. |
| —————————————————————————— Leave reply in comments below: |
Job activated. Reached out to customer
Left message
Service scheduled 12/27 for an arrival time between 10:00 am and 12:00 pm.
Reached out to customer to reschedule. Waiting to hear back.
12/27 Left message
12/30 Left message and emailed.
12/31 Left voicemail
1/2 Left voicemail
1/6 Left messages
Service scheduled 1/24 for an arrival time between 1:00 pm and 3:00 pm.
Left messages to reschedule, we are waiting to hear back if they are available 1/25.
Service scheduled 1/25 for an arrival time between 10:00 am and 12:00 pm.
The customer has noted there is a sound they would like addressed. We will be sending a tech back out to them to address this issue. We will provide an update soon.
2/6 Left message
Customer advised they are in discussions with Kathryn at the Annapolis store about a replacement. Please advise.
YES, please cancel service.
Report Sent